Overview

We respect your privacy. We collect only the information we need to deliver courses, free tools, consultations, and support—and to improve the website. We do not sell your personal information.

• Payment data: payment confirmation and transaction references from payment processors. We do not store your full card details on our servers.

What we collect

We respect your privacy. We collect only the information we need to deliver courses, free tools, consultations, and support—and to improve the website. We do not sell your personal information.

• Contact details: name, email address, phone/WhatsApp number (if provided).
• Account & purchases: login identifiers, course access, order IDs, receipts.
• Support messages: content you send via forms, email, or WhatsApp.
• Usage data: pages visited, clicks, device/browser info, approximate location, and referral source.
• Payment data: payment confirmation and transaction references from payment processors. We do not store your full card details on our servers.

Why we collect it

• To deliver: purchased courses, downloads, and access links.
• To support: respond to support requests and provide customer service.
• To process payments: and prevent fraud or abuse.
• To communicate: important service messages (access, receipts, updates, policy changes).
• To improve: our products, website, and learning experience using analytics.
• To market: relevant content and offers, only where permitted and with opt-out options.

Lawful basis (POPIA)

Under POPIA, we process personal information only when we have a lawful reason. Depending on context, this may include:

• Consent: for example, when you opt in to marketing or request free tools.
• Contract performance: to deliver courses or services you purchased.
• Legitimate interests: to run and improve our business, prevent fraud, and secure our systems.
• Legal obligations: for record-keeping, tax, or compliance requirements.

Sharing & processors

We may share information with trusted third parties (“operators” under POPIA) only to run our services, such as:

• Payment processors: to process transactions and confirm payments.
• Email/SMS providers: to send access links and communications.
• Analytics providers: to understand website performance.
• Scheduling/booking tools: to manage consultation bookings.
• Hosting and security providers: to operate and protect the website.

We require operators to handle information securely and only for the purposes we specify.

Cookies & analytics

We use cookies and similar technologies to keep the site working, remember preferences, measure performance, and understand which content is helpful.

• Essential cookies: required for site functionality.
• Analytics cookies: help us understand usage and improve pages.
• Marketing cookies: help measure campaign performance. Where required, we use consent.

You can control cookies through your browser settings. Disabling some cookies may affect site functionality.

Marketing messages

If you request free tools or sign up for emails, you may receive marketing messages. You can unsubscribe at any time using the link in the email or by contacting us.

We may also send non-marketing service communications (like receipts, access links, or important updates) even if you opt out of marketing.

Security

We use reasonable technical and organizational measures to protect personal information, including access controls, secure hosting, and encryption where appropriate.

No method of transmission or storage is 100% secure. If you believe your information has been compromised, contact us immediately.

Retention

We keep personal information only for as long as necessary to deliver services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the information type.

Your rights

Subject to POPIA and applicable law, you may have rights to:

• Access: request access to your personal information.
• Correction or deletion: request correction or deletion of inaccurate or unlawful information.
• Object to processing in certain circumstances.
• Withdraw consent for marketing (unsubscribe).
• Request information about operators we use.

To exercise these rights, contact us using the details below.

Children

Our services are intended for adults. If you are under 18, you should use our services only with consent and supervision from a parent or legal guardian.

International transfers

Some service providers may process data outside South Africa. Where we do this, we take steps to ensure appropriate protection consistent with POPIA.

Contact us

If you have questions about privacy or POPIA, contact us:

• Email: hello@propertyaskekow.com
• WhatsApp: +27 60 731 4018
• Contact Page: contact

Changes

We may update this policy from time to time. The latest version will always be available on this page.